D.O.L. Group refund policy is designed to clearly outline the conditions under which a client is eligible for a refund for services, balancing the need for fair compensation for time and resources utilized.

 

Conditions for Refund Eligibility

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1. Remote Consultation Fee

• The initial consultation fee of $30 is non-refundable if the scheduled meeting occurs.

• This fee is also non-refundable if the client cancels the meeting with less than 12 hours' notice.

 

2. Full Refund (100%)

• A full refund of 100% of the service fee will be granted only if work has not yet commenced on the project, and the cancellation request is received within 24 hours of the original payment transaction (translations excluded).

• In the case of a translation request, the project has not yet been assigned to a linguist for commencement of the actual translation work.

  • This condition serves as an exception to the 24-hour rule mentioned above, allowing a partial refund even if the cancellation occurs after the 24-hour window.

 

3. Partial Refund (75%)

A partial refund of 75% of the service fee may be granted if only basic administrative setup or initial research (e.g., pulling jurisdictional rules, preliminary document review) has been performed, but no documents or final products have left the office.​

 

4. Non-Refundable Status (0%)

No refund (0%) will be granted once the core service work has actively begun. This includes:

• Translation: The document has been assigned to a linguist and translation work has started.

• Apostille: Documents have been submitted to the Secretary of State or a government office.

• Notary and apostille: If notary meeting occurred (in person or remote). 

• Research Services: Research has began and/or performed.

 

Refund Processing

Refunds will be processed by D.O.L. Group accounting team within 3 to 7 business days of the refund approval date.

• The time it takes for the refund to reflect in your account is dependent on your financial institution or payment method (e.g., credit card, bank transfer). This delay is outside of our control.

• We will notify you via email once the funds have been successfully released by us.

 

Exceptions

All refund rules are subject to exceptions only in special circumstances and only upon mutual, written agreement between D.O.L. Group and the client.

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